AI & automation · Kitchener-Waterloo
Put AI and automation to work in your business.
I'm Ryan, a Kitchener local who studies AI and automation. I find the repetitive work eating your week and set up systems that handle it for you: follow-ups, scheduling, invoicing, data entry, reporting and more. Practical tools for small businesses in Waterloo Region, on the software you already use.
Kitchener · Waterloo · Cambridge · Guelph
What I automate
The busywork that quietly eats your week.
Most small businesses don't need a big software project. They need the repetitive tasks, follow-ups and paperwork handled reliably, so people can spend their time on customers and the work itself.
Leads & follow-up
Instant replies to new enquiries, missed-call text-back, and follow-ups on quotes and proposals that go quiet.
→ more work wonScheduling & reminders
Booking links, appointment confirmations, renewals and seasonal reminders sent at the right time.
→ fewer no-showsInvoicing & payments
Invoices created when work is done, payment reminders, and everything synced to your accounting.
→ paid fasterPaperwork & data entry
Forms, emails, PDFs and receipts read automatically and copied into your CRM, spreadsheets or QuickBooks.
→ hours back each weekReporting & dashboards
One weekly email or live dashboard with the numbers that matter, pulled from all your tools.
→ one clear viewSales & call analysis
AI reviews calls and conversations to show why customers didn't buy and where your team can improve.
→ better closingWho it's for
Small and growing businesses across Waterloo Region.
If your team answers enquiries, sends quotes, books appointments or chases paperwork, there's usually time and money to win back.
- Home services & trades
- Real estate & mortgages
- Accounting & bookkeeping
- Professional services
- Property management
- Auto repair
- Retail & e-commerce
- Agencies
- Sales teams & call centres
- Non-profits
Works with the tools you already use: Gmail, Outlook, Microsoft 365, Google Workspace, QuickBooks, HubSpot, Shopify and more. No new software to learn.
How it works
Start small. Prove it works. Then add more.
Free 15-minute call
You walk me through a normal week: where the time goes and what keeps slipping.
Pick the best wins
I show you which tasks are worth automating, what each would save, and which to do first.
Build and connect
I set up one or two automations on your existing tools. You approve everything before it goes live.
Run and improve
A monthly check-in with real numbers: hours saved, faster replies, money collected.
Already running
Proven on a busy sales floor.
sales calls reviewed automatically in the first five weeks, for a five-brand phone sales team.
One example of what's possible: I built an AI system that reviews every lost sale and enquiry call each morning, for a phone sales operation running five brands.
- Shows why each sale was lost and whether the agent could have saved it
- Flags calls a manager needs to hear, with the exact moment in the recording
- Gives team leads coaching points and progress for every agent, daily
The same approach works for any small business: find the work that's repetitive or slipping through the cracks, and let the system handle it.
About
Local, practical, and easy to reach.
- Name
- Ryan Thiel
- Based in
- Kitchener, Ontario
- Serving
- Kitchener, Waterloo, Cambridge, Guelph and nearby
- Background
- Sales management, AI and automation
- Meetings
- In person locally, or by phone and video
I study AI and automation and spend my days around sales teams, so I build for practical results: more time, faster follow-up and clearer numbers. No jargon and no giant software projects.
You talk to me directly from the first call to the finished setup. Everything runs on accounts you own, and I'll always tell you when something isn't worth automating.
Questions
Common questions.
Do I need to change my software?
No. I connect to what you already use, like Gmail, Outlook, QuickBooks or your CRM, and fill in the gaps around it.
We're not very technical. Is that a problem?
Not at all. I handle the setup and explain everything in plain language. You just tell me how your business runs.
How much does it cost?
Each project gets a fixed price, quoted after the free call, so there are no surprises. Most clients start with one or two automations and add more once they see results.
Will my customers know it's automated?
Messages are written in your voice and you approve every one before it goes live. Customers just see a fast, friendly reply from your business.
Is my customer information safe?
Everything runs in accounts you own and control. I only use the information each automation needs, and never share or sell it.
Is this all AI chatbots?
No. Many of the biggest wins are simple, reliable automations. I use AI where it adds real value, like reading documents, sorting enquiries or reviewing calls.
Let's find what to automate first.
Book a free 15-minute call. You'll leave with at least one idea you can use, whether we work together or not.
Email me to book